Our Vip Tour Guide - How it Works
From first click to fireworks — we’re with you every step of the way.
01.
Get a quote
It all starts with the contact form on our website, where you’ll share a few details. Once submitted, our Sales Team will get in touch by e-mail with everything you need to know about the service. We’re also happy to hop on a quick call to walk you through it all and answer any questions!
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Your name
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E-mail address
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Travel dates
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Quick message about your trip
02.
Time to book!
Ready to lock it in? We’ll send you a booking link for payment. As soon as it’s confirmed, you’ll receive your official voucher by e-mail — and your magical journey begins!
03.
Meet your guide
(within 48 hours of booking)
Your personal guide - your very own magic-maker - will reach out by e-mail to introduce herself and get the planning started.
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If you booked the Luxury Concierge upgrade: She’ll schedule a Discovery Call (up to 1 hour) to get to know you and your travel group better.
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If not: You’ll receive a detailed form to fill out, so we can tailor everything to your group’s style.
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Who’s in the group? (kids, seniors, any restrictions?)
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Kids’ ages and heights
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Thrill-seekers or more chill vibes?
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Early birds or late arrivals?
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What’s your park style — rides, shows, characters, shops, all of it?
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Celebrating anything special?
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Interested in dining reservations or magical experiences?
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Staying at a Disney Resort or elsewhere?
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Favorite characters, movies, must-dos?
Here’s what we’ll want to know:
04.
20 days before your park day
Your guide will send a link to join a private WhatsApp or iMessage group for your family. This will be our go-to space for sharing quick updates, tips, and all communication from now on - easy, friendly, and in real-time.
You’ll also receive your MyMagic Park Picks, a personalized PDF packed with:
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Best rides and shows for your group
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Tailored tips and suggestions
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Smart recommendations and even a few magical secrets
This is the perfect time to review everything and fine-tune your plan so your day flows just the way you imagined.
05.
Lightning Lane time!
3 to 7 days before
Once you approve the plan, your guide will access your My Disney Experience app (with your authorization) to:
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Purchase your Lightning Lane Multi Pass and Single Pass
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Book your first 3 Lightning Lane Multi Pass attractions
Pro Tip: Make sure your app is connected to a credit card beforehand.
06.
The Big Day - your park day
Your guide will be online with you, live on WhatsApp, from the park opening and throughout your contracted hours — helping you have the smoothest, most magical day possible. They’ll:
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Manage your Lightning Lane bookings throughout the day
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Offer real-time tips and navigation
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Suggest snacks, meals, hidden gems, and spontaneous fun
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Handle unexpected changes, questions, or tricky situations so you don’t have to
